Remote CSR/VA for Philippines-Based Removalist Business (Training Provided)
Budget: $8 – $15 USD
Remote Customer Service Representative (CSR) / Virtual Assistant for Removalist Business (Philippines)
Location: Remote (Philippines)
Type: Part-time to Full-time (20–40 hours/week, with flexibility to scale)
Reports to: Business Owner
Compensation: Competitive hourly rate based on experience and performance (monthly equivalent discussed). Performance bonuses and incentives available. Paid training provided.
About the Role
We are a growing removalist (house moving) business seeking a reliable, proactive, and customer-focused CSR based in the Philippines. You will be the main point of contact for customers, manage move inquiries and bookings, coordinate with our team of subcontractors, and help grow the business by identifying new opportunities online.
This is a key role that combines excellent customer service with proactive outreach to support smooth operations and business growth.
Key Responsibilities
Customer Service & Operations:
• Handle inbound calls, texts, emails, and customer inquiries in a professional, friendly, and efficient manner.
• Qualify leads, provide service information, and assist with booking moves.
• Schedule and coordinate jobs using our CRM system, working closely with subcontractors for execution.
• Follow up with customers for confirmations, updates, feedback, and reviews.
• Manage administrative tasks, including updating records in the CRM and ensuring accurate job details.
• Resolve customer issues promptly and professionally.
Proactive Business Development:
• Search for additional job opportunities on relevant websites, load boards, and classified platforms (e.g., TruckIt and similar sites).
• Make outbound calls or send messages to secure potential moves and fill the schedule.
• Research and contact potential clients or partners (such as real estate agents or property managers) for ongoing opportunities.
Other Duties:
• Collaborate with the owner on improving processes and workflows.
• Use tools such as our CRM, communication apps, VoIP phone system, and shared documents effectively.
• Maintain high standards of accuracy, reliability, and customer satisfaction.
• Assist with other tasks as needed to support daily operations.
Requirements
• Excellent English communication skills (both spoken and written) with a clear, professional phone manner.
• Prior experience in customer service, call center, appointment setting, or virtual assisting (1+ years preferred).
• Comfortable making outbound calls, handling objections, and prospecting for opportunities.
• Tech-savvy and quick learner, especially with CRM systems and online tools.
• Reliable high-speed internet, quiet workspace, and a good headset for calls.
• Self-motivated, organized, detail-oriented, and able to work independently.
• Availability to align with Australian business hours. (This is a must)
• Honest, trustworthy, and committed to a long-term role.
Nice-to-Haves:
• Experience in logistics, moving, or home services industries.
• Familiarity with load boards or online classifieds.
What We Offer
• Flexible working arrangement with potential to grow into full-time.
• Comprehensive paid training on our systems, processes, and tools.
• Performance incentives and opportunities for increased responsibility and compensation.
• Supportive environment where your contributions directly impact business success.
How to Apply Please submit your application including: • Updated resume or CV. • A short voice recording (30–60 seconds) introducing yourself and explaining why you are a good fit. • Examples of relevant experience particularly in customer service or outbound communication. • Your expected hourly rate and preferred weekly hours. This role is part of a test phase for our growing business. Comprehensive training will be provided to ensure success in this role. We're looking for motivated candidates ready to grow with us.
Location: Remote (Philippines)
Type: Part-time to Full-time (20–40 hours/week, with flexibility to scale)
Reports to: Business Owner
Compensation: Competitive hourly rate based on experience and performance (monthly equivalent discussed). Performance bonuses and incentives available. Paid training provided.
About the Role
We are a growing removalist (house moving) business seeking a reliable, proactive, and customer-focused CSR based in the Philippines. You will be the main point of contact for customers, manage move inquiries and bookings, coordinate with our team of subcontractors, and help grow the business by identifying new opportunities online.
This is a key role that combines excellent customer service with proactive outreach to support smooth operations and business growth.
Key Responsibilities
Customer Service & Operations:
• Handle inbound calls, texts, emails, and customer inquiries in a professional, friendly, and efficient manner.
• Qualify leads, provide service information, and assist with booking moves.
• Schedule and coordinate jobs using our CRM system, working closely with subcontractors for execution.
• Follow up with customers for confirmations, updates, feedback, and reviews.
• Manage administrative tasks, including updating records in the CRM and ensuring accurate job details.
• Resolve customer issues promptly and professionally.
Proactive Business Development:
• Search for additional job opportunities on relevant websites, load boards, and classified platforms (e.g., TruckIt and similar sites).
• Make outbound calls or send messages to secure potential moves and fill the schedule.
• Research and contact potential clients or partners (such as real estate agents or property managers) for ongoing opportunities.
Other Duties:
• Collaborate with the owner on improving processes and workflows.
• Use tools such as our CRM, communication apps, VoIP phone system, and shared documents effectively.
• Maintain high standards of accuracy, reliability, and customer satisfaction.
• Assist with other tasks as needed to support daily operations.
Requirements
• Excellent English communication skills (both spoken and written) with a clear, professional phone manner.
• Prior experience in customer service, call center, appointment setting, or virtual assisting (1+ years preferred).
• Comfortable making outbound calls, handling objections, and prospecting for opportunities.
• Tech-savvy and quick learner, especially with CRM systems and online tools.
• Reliable high-speed internet, quiet workspace, and a good headset for calls.
• Self-motivated, organized, detail-oriented, and able to work independently.
• Availability to align with Australian business hours. (This is a must)
• Honest, trustworthy, and committed to a long-term role.
Nice-to-Haves:
• Experience in logistics, moving, or home services industries.
• Familiarity with load boards or online classifieds.
What We Offer
• Flexible working arrangement with potential to grow into full-time.
• Comprehensive paid training on our systems, processes, and tools.
• Performance incentives and opportunities for increased responsibility and compensation.
• Supportive environment where your contributions directly impact business success.
How to Apply Please submit your application including: • Updated resume or CV. • A short voice recording (30–60 seconds) introducing yourself and explaining why you are a good fit. • Examples of relevant experience particularly in customer service or outbound communication. • Your expected hourly rate and preferred weekly hours. This role is part of a test phase for our growing business. Comprehensive training will be provided to ensure success in this role. We're looking for motivated candidates ready to grow with us.