Remote Administrative Assistance
Budget: $2 – $8 CAD
We need assistance with administrative tasks during the hours of 12PM to 6PM EST. Your role is entry-level friendly:
• Monitor our dedicated service mailbox in Outlook.
• Reply with simple, pre-approved responses or gather clarifying details when needed.
• answer the phone should a call for service come in and collect details to generate a ticket
• Create or update tickets in our help-desk portal so daytime engineers find everything neatly documented.
• Open our website control panels in read-only mode a few times each shift to confirm uptime indicators and status.
• If something looks off, raise an alert or generate a priority ticket
We will provide step-by-step SOPs, response templates, and a quick video walk-through of each dashboard, so previous overnight or receptionist experience is welcome but not required. What matters most is that you stay attentive through the night, write and speak clearly in English, and timestamp every action so the hand-off at 6 AM is seamless. A reliable internet connection is a must, but this is a remote job and does not require any in person support. A background check with your local authorities will be a requirement as part of the job.
This is an ongoing position; once training is complete we would target consistent coverage and same-day ticket logs as the primary deliverable.
• Monitor our dedicated service mailbox in Outlook.
• Reply with simple, pre-approved responses or gather clarifying details when needed.
• answer the phone should a call for service come in and collect details to generate a ticket
• Create or update tickets in our help-desk portal so daytime engineers find everything neatly documented.
• Open our website control panels in read-only mode a few times each shift to confirm uptime indicators and status.
• If something looks off, raise an alert or generate a priority ticket
We will provide step-by-step SOPs, response templates, and a quick video walk-through of each dashboard, so previous overnight or receptionist experience is welcome but not required. What matters most is that you stay attentive through the night, write and speak clearly in English, and timestamp every action so the hand-off at 6 AM is seamless. A reliable internet connection is a must, but this is a remote job and does not require any in person support. A background check with your local authorities will be a requirement as part of the job.
This is an ongoing position; once training is complete we would target consistent coverage and same-day ticket logs as the primary deliverable.