Professional Email Secretary Needed

My business inbox has grown unmanageable, and I need it brought back under control. The focus is strictly on email and correspondence: drafting, replying, and organizing professional messages, with special attention to order-related inquiries that come from customers.

Here’s how the work will flow. You’ll log in each weekday, triage new messages, label or archive anything routine, and flag anything that needs my direct input. For the bulk of emails you will prepare polished replies in a clear, confident tone that reflects our brand voice. Order inquiries must be answered promptly—confirming status, providing tracking details, or escalating issues that require my approval—so accuracy and speed are essential.

I’m using Gmail and Outlook, and I rely on Google Workspace for shared docs and templates; familiarity with these tools keeps everything seamless. Confidentiality is a must, as you will be handling sensitive business information.

Deliverables I will check daily:
• A clean inbox with all messages either answered, scheduled for follow-up, or flagged for me.
• Drafts or sent emails that follow the agreed style guide.
• A quick end-of-day summary noting any high-priority threads or pending approvals.

If you can keep my professional correspondence running smoothly and ensure customers with order inquiries get timely, accurate answers, this will be an ongoing collaboration.