Head of Business and Planning

Responsible for: developing and implementing the running of the operational systems, processes and policies that underpin and support Family Voice’s team and core work. Line management of the Business Team.
Direct reports: quarterly finance reports; quarterly GDPR report; bi-annual H&S report; annual staff appraisals (including probation/interim reviews) for the Business Manager.
Liaising and co-ordinating with: CEO, Business Manager and Trustee Board.
From time to time, there may also be other appropriate duties and tasks required at discretion of management/Trustee board.
Part of: Operations Team

Purpose and scope of the job

Family Voice Surrey champions the needs and rights of SEND families in Surrey: families with children or young adults up to the age of 25 who have special educational needs, chronic illness, including mental health conditions, or disabilities.
Family Voice Surrey, a small registered charity, is Surrey’s parent carer forum. We know parent carers are the best people to help identify any problems families experience with getting the right support for their children and to define and shape services to meet needs.

This post will:
• Have overall responsibility for the operational systems, processes and policies that underpin and support Family Voice’s team and core work: covering facilities, IT, finance, human resources, governance support and funding, GDPR and Health and Safety
• Manage the development and the implementation of systems and policies that underpin the work of the organisation
Key duties and responsibilities