IT Support Specialist- LVL 2 Engineer
Budget: $25 – $50 USD
IT Support Technician, Level 2- job post
PeaceofMindIT, LLC
USA, preferably in the TN Area.
18-30.00 hourly
Experience & Skills
TCP/IP
TCP
+ show more
Education & Certificates
High school diploma or GED
CompTIA A+
CompTIA Network+
Benefits
At PeaceofMindIT, LLC, we believe there is a better way to meet our clients' needs. Through Additive Manufacturing, PeaceofMindIT, LLC helps clients achieve more than what has ever been thought possible. This role is 100% remote, If you are an IT Support Technician superstar with the passion to work collaboratively and be part of a growing team that wants to win together, apply today!
Overview:
As a key member of the PeaceofMindIT, LLC the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter.
Responsibilities:
Assist users in resolving computer hardware and software issues
Ensure quick response times to facilitate maximum uptime for all users and systems
Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: Desktop and Laptop Computers Printers, Copiers, Plotters Servers Network Infrastructure Telecommunication Systems – wired, wireless and cellular
General administration functions such as password resets, adds/remove/change permissions on Active Directory and Email Accounts based on established workflows
Troubleshoot and report network issues to Network Engineer or Supervisor
Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
Escalate unknown/unsolved issues to appropriate internal or external support resources
Discuss with users best practices for PC maintenance and performance Maintain, track, and control related inventory Utilize third party tools to improve support efficiency
Collaborate with co-workers to share expertise, information and solve problems
Other duties as assigned by Supervisor/Manager
Qualifications:
Four plus years of IT support experience in a corporate environment
Expert working knowledge of all Microsoft Windows & Office technologies (Windows 7/8/10/11 as well as MS Office 365 Suite)
Expert working knowledge of Google G Suite, Slack and other hosted business applications
Experience with the following technologies: Engineering, etc. software licensing, installation, and support TCP/IP, DNS, DHCP Active Directory, Group Policy
Various Mobile phone support including MDM, Land Line, VoIP, and other telecommunication technologies
Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
Must demonstrate superior organization and time management skills
Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ lbs
Education/Certifications: High School or equivalent required Associate’s Degree or higher preferred
A+, Net+, MSCA, and other IT related certificates are a plus
If this sounds like you, please apply with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning company, and work with talented people who love what they do and take pride in our company.
PeaceofMindITGroup,LLC
.
PeaceofMindIT, LLC
USA, preferably in the TN Area.
18-30.00 hourly
Experience & Skills
TCP/IP
TCP
+ show more
Education & Certificates
High school diploma or GED
CompTIA A+
CompTIA Network+
Benefits
At PeaceofMindIT, LLC, we believe there is a better way to meet our clients' needs. Through Additive Manufacturing, PeaceofMindIT, LLC helps clients achieve more than what has ever been thought possible. This role is 100% remote, If you are an IT Support Technician superstar with the passion to work collaboratively and be part of a growing team that wants to win together, apply today!
Overview:
As a key member of the PeaceofMindIT, LLC the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter.
Responsibilities:
Assist users in resolving computer hardware and software issues
Ensure quick response times to facilitate maximum uptime for all users and systems
Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: Desktop and Laptop Computers Printers, Copiers, Plotters Servers Network Infrastructure Telecommunication Systems – wired, wireless and cellular
General administration functions such as password resets, adds/remove/change permissions on Active Directory and Email Accounts based on established workflows
Troubleshoot and report network issues to Network Engineer or Supervisor
Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
Escalate unknown/unsolved issues to appropriate internal or external support resources
Discuss with users best practices for PC maintenance and performance Maintain, track, and control related inventory Utilize third party tools to improve support efficiency
Collaborate with co-workers to share expertise, information and solve problems
Other duties as assigned by Supervisor/Manager
Qualifications:
Four plus years of IT support experience in a corporate environment
Expert working knowledge of all Microsoft Windows & Office technologies (Windows 7/8/10/11 as well as MS Office 365 Suite)
Expert working knowledge of Google G Suite, Slack and other hosted business applications
Experience with the following technologies: Engineering, etc. software licensing, installation, and support TCP/IP, DNS, DHCP Active Directory, Group Policy
Various Mobile phone support including MDM, Land Line, VoIP, and other telecommunication technologies
Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
Must demonstrate superior organization and time management skills
Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ lbs
Education/Certifications: High School or equivalent required Associate’s Degree or higher preferred
A+, Net+, MSCA, and other IT related certificates are a plus
If this sounds like you, please apply with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning company, and work with talented people who love what they do and take pride in our company.
PeaceofMindITGroup,LLC
.