Full-Time IT Support Specialist

I’m hiring a full-time IT Support Specialist to join our growing technology team. You will be the first line of support for internal users, keeping workstations, networks, and critical applications running smoothly while documenting solutions in our ticketing system.

Day-to-day you’ll troubleshoot hardware and software issues, manage user accounts and permissions in Active Directory / Azure AD, roll out patches and updates through tools like SCCM or Intune, and escalate complex incidents to senior engineers when needed. Clear communication with non-technical staff is essential, so I’m looking for someone who can translate tech jargon into plain language and keep everyone calm when problems arise.

To move forward, please send:
• A concise résumé highlighting 2+ years of desktop or help-desk experience in a Windows environment
• A brief note describing a tricky support issue you resolved and the steps you took
• Your earliest start date and preferred working hours in your time zone

All shortlisted applicants will complete a short remote technical exercise so I can see your troubleshooting style in action. Let’s keep the process quick—I aim to have the new specialist onboard within the next three weeks.