Experienced IT Support Specialist Needed (Backup Support)
Budget: ₹600 – ₹1,100 INR
Key Responsibilities:
• Provide day-to-day onsite IT support for Desktops/Laptop, and peripherals.
• Troubleshoot OS-related (Windows 10/11) and basic networking.
• Handle software installation, configuration, patching, and updates.
• Provide first-level support for MS Office 365 (Outlook, Teams, SharePoint Online).
• Support users with Active Directory (AD) activities.
• Diagnose HW problems and escalate to vendor.
• Basic support for mobile devices, VC/AV equipment, and network port activation (I/O to end-point).
• Coordinate with remote teams or OEMs for specialized support cases.
This is onsite role for Hyderabad
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Technical Skills Required:
• Experience in Windows 10/11, desktop/laptop hardware troubleshooting.
• Proficiency with Microsoft Office 365 tools and ecosystem.
• Good knowledge of Active Directory – user account management, password reset, and access requests.
• Familiarity with ticketing systems (e.g., BMC Remedy 7.5+, Wired).
• Understanding of network basics – TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi.
• Exposure to Intune / MDM tools is a plus.
• Awareness of ITIL practices and service-level standards.
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Soft Skills Required:
• Strong verbal and written communication skills.
• Customer-focused attitude with proactive problem-solving.
• Ability to remain calm under pressure and manage multiple priorities.
• Team player with the ability to work independently in field environments.
• Professional behavior and grooming as per enterprise customer norms
• Provide day-to-day onsite IT support for Desktops/Laptop, and peripherals.
• Troubleshoot OS-related (Windows 10/11) and basic networking.
• Handle software installation, configuration, patching, and updates.
• Provide first-level support for MS Office 365 (Outlook, Teams, SharePoint Online).
• Support users with Active Directory (AD) activities.
• Diagnose HW problems and escalate to vendor.
• Basic support for mobile devices, VC/AV equipment, and network port activation (I/O to end-point).
• Coordinate with remote teams or OEMs for specialized support cases.
This is onsite role for Hyderabad
________________________________________
Technical Skills Required:
• Experience in Windows 10/11, desktop/laptop hardware troubleshooting.
• Proficiency with Microsoft Office 365 tools and ecosystem.
• Good knowledge of Active Directory – user account management, password reset, and access requests.
• Familiarity with ticketing systems (e.g., BMC Remedy 7.5+, Wired).
• Understanding of network basics – TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi.
• Exposure to Intune / MDM tools is a plus.
• Awareness of ITIL practices and service-level standards.
________________________________________
Soft Skills Required:
• Strong verbal and written communication skills.
• Customer-focused attitude with proactive problem-solving.
• Ability to remain calm under pressure and manage multiple priorities.
• Team player with the ability to work independently in field environments.
• Professional behavior and grooming as per enterprise customer norms