quickbooks 2018 solve problem with credit balance on bill payment

I am looking for a freelancer who can help me identify and solve a problem with the credit balance on bill payment in Quickbooks 2018.

Specific Issue: I am not sure what the issue is and I need help identifying it.

Knowledge Level: I have an advanced knowledge level of Quickbooks 2018.

Troubleshooting: I have not attempted any troubleshooting steps yet as I am not sure where to start.

Skills and Experience:

- Proficient in Quickbooks 2018
- Strong troubleshooting skills
- Experience in identifying and solving issues with credit balances on bill payments
- Ability to provide clear and concise instructions for resolving the issue
- Excellent communication skills