Kuala Lumpur -Bilingual Customer Support and Coordination

I’m looking for a freelance worker based in Kuala Lumpur, Malaysia who can jump online Monday – Friday from 14:00 – 22:00 BST and act as the first, friendly point of contact for our global users. Your top priority will be responding to customer needs in real time, clarifying questions and turning confusion into renewed purchase or recharge intent. While doing so, you’ll keep an open channel with our Chinese-speaking colleagues, relaying feedback and coordinating quick internal actions so the customer never feels a delay.

Clear, natural communication in both English and Chinese is essential; you should be equally comfortable drafting concise chat replies for overseas clients and summarising issues to our Chinese team on the spot. Because part of the role involves preparing daily forms and reconciling data, solid typing skills and a sharp eye for numbers are required, and any finance or accounting background will help you spot discrepancies before they become problems.

Every shift ends with an error-free report that captures customer interactions, outstanding tickets and any data reconciliation performed. If you have experience handling live customer support in two languages and enjoy the rhythm of accurate paperwork, I’d like to hear about it—please highlight relevant roles and the outcomes you achieved.