UK Vinted Account & Customer Support
Budget: £2 – £5 GBP
I run up to three UK-based Vinted seller profiles and need an extra pair of hands to keep them running smoothly. Your top focus will be overall account management: scheduling drops, keeping pricing in line with market trends, monitoring performance stats, and flagging anything that could affect seller ratings.
Alongside that, I’ll hand you a regular stream of new stock photos and key details so you can create polished listings that follow Vinted’s best-practice formatting. When orders come in, you’ll confirm dispatch, upload tracking, and make sure every step is marked complete within the app.
Customer care is equally important. I want every buyer message answered within 12 hours—friendly, concise, and solution-oriented—so our response rate and five-star feedback stay high.
Deliverables I expect each week:
• Updated product catalogue with newly listed items live and searchable
• Inbox zero across all buyer conversations, with any escalations flagged to me immediately
• Orders processed, labelled, and status-updated the same day they’re received
• A brief Monday report summarising sales, returns, and any account health notes
All work happens inside the Vinted app and web dashboard, with a shared Google Sheet for inventory tracking. If you already know the platform’s shipping partners (Evri, Royal Mail, InPost) and basics of UK clothing sizes/brands, you’ll settle in quickly. Consistency and clear communication are key—everything else we can train on the way.
Alongside that, I’ll hand you a regular stream of new stock photos and key details so you can create polished listings that follow Vinted’s best-practice formatting. When orders come in, you’ll confirm dispatch, upload tracking, and make sure every step is marked complete within the app.
Customer care is equally important. I want every buyer message answered within 12 hours—friendly, concise, and solution-oriented—so our response rate and five-star feedback stay high.
Deliverables I expect each week:
• Updated product catalogue with newly listed items live and searchable
• Inbox zero across all buyer conversations, with any escalations flagged to me immediately
• Orders processed, labelled, and status-updated the same day they’re received
• A brief Monday report summarising sales, returns, and any account health notes
All work happens inside the Vinted app and web dashboard, with a shared Google Sheet for inventory tracking. If you already know the platform’s shipping partners (Evri, Royal Mail, InPost) and basics of UK clothing sizes/brands, you’ll settle in quickly. Consistency and clear communication are key—everything else we can train on the way.