Venue Relationship Manager (Customer Success for Event Management / Hospitality)
Budget: $8 – $15 USD
Venue Relationship Manager
(Customer Success, Onboarding, Event Management, Hospitality & Business Development)
PLEASE SEND A 1-3min VIDEO WITH YOUR APPLICATION
Company: www.openevent.io
Location: Remote (Europe time zones)
Type: Part-time (with potential for Full-Time after 1-2 Months).
⸻
About Openevent
Openevent is an all-in-one operating system for event venues and hospitality businesses. We centralise calendar, inbox, bookings, tickets, staff and finances – with AI to automate the boring stuff. Our mission is to free event managers from work!
We’re a small, fast team, and this will be our first non-technical hire, working directly with the founder and dev team.
⸻
The Role
Your mission: make sure our venues are onboarded fast, love the product, and grow with us.
You’ll be the main contact for event managers and venue owners – guiding them through the platform, building strong relationships, and bringing their feedback back into the product.
⸻
What you’ll do
Customer Onboarding & Success
• Run 1:1 onboarding calls and guide venues through first setup.
• Follow up with new users until they actively use OpenEvent.
• Create simple playbooks: checklists, email templates, short guides.
• Monitor usage and reach out when clients need help.
Relationship Management
• Build long-term relationships with venue owners and event managers.
• Understand their operations and show how OpenEvent can save time and increase revenue.
• Spot opportunities for them to use more features / more locations.
Feedback & Product
• Collect and structure client feedback (bugs, feature requests, ideas).
• Turn this into clear, prioritised input for the dev team.
• Help test new features and explain them to users (calls, Loom videos, short docs).
Light BizDev & Ops
• Support demos and pre-sales questions for new venues.
• Keep CRM up to date with notes, status and next steps.
• Help improve internal processes as we grow.
⸻
You’re a good fit if…
• You have experience in hospitality/events (venue, club, festival, hotel, travel, etc.) and/or in Customer Success / Account Management / Client Onboarding.
• You like talking to clients, asking questions and understanding how their business works.
• You’re comfortable using software and learning new tools.
• You communicate clearly in English (spoken & written). Extra languages (German especially) are a big plus.
• You’re organised, follow up reliably and keep things documented.
• You enjoy startup environments: taking ownership, fixing things, building processes from scratch.
Nice-to-have
• Experience in SaaS or hotel/event tech
• Comfortable recording quick Loom videos for clients
⸻
What we offer
• A key role as our first non-tech hire with lots of responsibility.
• Direct collaboration with the founder and product team.
• A chance to combine hospitality/event experience with SaaS and AI.
⸻
How to apply
Send us:
• Your CV.
• A 1-3 mins quick video of yourself explaining who you are, experience in events/customer success anything relevant for this position.
(Customer Success, Onboarding, Event Management, Hospitality & Business Development)
PLEASE SEND A 1-3min VIDEO WITH YOUR APPLICATION
Company: www.openevent.io
Location: Remote (Europe time zones)
Type: Part-time (with potential for Full-Time after 1-2 Months).
⸻
About Openevent
Openevent is an all-in-one operating system for event venues and hospitality businesses. We centralise calendar, inbox, bookings, tickets, staff and finances – with AI to automate the boring stuff. Our mission is to free event managers from work!
We’re a small, fast team, and this will be our first non-technical hire, working directly with the founder and dev team.
⸻
The Role
Your mission: make sure our venues are onboarded fast, love the product, and grow with us.
You’ll be the main contact for event managers and venue owners – guiding them through the platform, building strong relationships, and bringing their feedback back into the product.
⸻
What you’ll do
Customer Onboarding & Success
• Run 1:1 onboarding calls and guide venues through first setup.
• Follow up with new users until they actively use OpenEvent.
• Create simple playbooks: checklists, email templates, short guides.
• Monitor usage and reach out when clients need help.
Relationship Management
• Build long-term relationships with venue owners and event managers.
• Understand their operations and show how OpenEvent can save time and increase revenue.
• Spot opportunities for them to use more features / more locations.
Feedback & Product
• Collect and structure client feedback (bugs, feature requests, ideas).
• Turn this into clear, prioritised input for the dev team.
• Help test new features and explain them to users (calls, Loom videos, short docs).
Light BizDev & Ops
• Support demos and pre-sales questions for new venues.
• Keep CRM up to date with notes, status and next steps.
• Help improve internal processes as we grow.
⸻
You’re a good fit if…
• You have experience in hospitality/events (venue, club, festival, hotel, travel, etc.) and/or in Customer Success / Account Management / Client Onboarding.
• You like talking to clients, asking questions and understanding how their business works.
• You’re comfortable using software and learning new tools.
• You communicate clearly in English (spoken & written). Extra languages (German especially) are a big plus.
• You’re organised, follow up reliably and keep things documented.
• You enjoy startup environments: taking ownership, fixing things, building processes from scratch.
Nice-to-have
• Experience in SaaS or hotel/event tech
• Comfortable recording quick Loom videos for clients
⸻
What we offer
• A key role as our first non-tech hire with lots of responsibility.
• Direct collaboration with the founder and product team.
• A chance to combine hospitality/event experience with SaaS and AI.
⸻
How to apply
Send us:
• Your CV.
• A 1-3 mins quick video of yourself explaining who you are, experience in events/customer success anything relevant for this position.