SaaS Account Management Partner
Budget: $15 – $25 USD
I need an organised, people-focused professional to take day-to-day ownership of customer relationships for our B2B SaaS platform. You will step in right after a deal is closed, guiding new users through onboarding, keeping a close eye on adoption metrics, and jumping on the phone or live chat whenever a question pops up. Where you spot genuine value-add opportunities—extra seats, premium modules, multi-year renewals—I’ll rely on you to frame the benefits and secure the upsell without turning the conversation into a hard sell.
You’ll have direct access to our knowledge-base, product specialists and a dedicated Slack channel, so you’re never left guessing about technical details. I’ll supply account histories, usage dashboards and templated email sequences; you refine the touchpoints and keep them human.
Success for this role means:
• New accounts reaching “time-to-value” within the first month
• Support tickets answered within business-day SLAs
• Renewal pipeline kept fully updated in HubSpot with clear next steps
If you’re comfortable juggling onboarding, support and commercial follow-ups—and you communicate as clearly in writing as you do on Zoom—let’s get started.
You’ll have direct access to our knowledge-base, product specialists and a dedicated Slack channel, so you’re never left guessing about technical details. I’ll supply account histories, usage dashboards and templated email sequences; you refine the touchpoints and keep them human.
Success for this role means:
• New accounts reaching “time-to-value” within the first month
• Support tickets answered within business-day SLAs
• Renewal pipeline kept fully updated in HubSpot with clear next steps
If you’re comfortable juggling onboarding, support and commercial follow-ups—and you communicate as clearly in writing as you do on Zoom—let’s get started.