Client Success & Operations (with Growth Bonuses) (Mon–Fri, Vancouver Hours)
Budget: $2 – $8 CAD
Client Success & Operations (with Growth Bonuses) (Mon–Fri, Vancouver Hours)
We're a performance-focused growth marketing agency. We have a capable, self-motivated team running about 10 client campaigns - and we need one person to make sure nothing slips through the cracks. The founder runs sales; your job is to keep operations moving so he can stay focused there.
If you come from inbound customer service, account management, or project coordination - the kind of work where you set the right expectations, follow up relentlessly, and keep people calm and happy - this role will feel natural to you. That follow-up-and-ownership instinct is exactly what we're looking for.
>What You'll Own
You keep momentum across every client deliverable - making sure nothing stalls, deadlines are met, gaps are filled, and the founder is confident things are getting done without him having to check. We have 6 self-motivated team members; your role is to make sure no gaps are missed, there's urgency, and deliverables are completed on time.
>What You'll Do
- Track where every deliverable stands and keep things moving toward the finish line: published, or sent to the client for approval.
- Follow up with the team persistently so nothing slips - a quick message or call when something needs a push.
- Be the buffer with clients and the team - calm, warm, professional communication that sets the right expectations and keeps everyone happy.
- Send the founder a few short status updates a day so he stays confident and focused on sales.
- Solve problems independently first, and bring the founder only what truly needs him.
>Who Thrives Here
- Experience in inbound sales, customer service, account management, or project coordination - you're used to following up and making sure the customer's needs are met.
- Calm under pressure. You set expectations well and keep people happy even when they're frustrated.
- Self-directed and reliable. You take ownership and close loops without being told to.
- Comfortable across chat, email, calls, and video meetings.
- Low-ego and genuinely motivated by keeping things running smoothly.
>Compensation - Base Plus Optional Growth Bonuses
We use a split structure designed to reward results:
- Base: $2–$3/hour CAD to start, for the operations work above.
- The idea: complete the ops side efficiently, then use remaining time to help grow the business - if you want to.
- Optional growth bonus: $200 CAD for every lead you generate that turns into a closed sale. Uncapped. The size of the deal doesn't matter - the focus is on customer acquisition and growing lifetime value over time.
- The outbound side is your choice and your strength: it can be cold email (using our system - you'd write the emails) or outbound calls (we provide the list, script structure, and training). This part is optional - the core role is operations, and the bonuses are upside for those who want them.
>Why This Is A Step Up
This role grows with the trust you earn. The more reliably you keep things on track - and the more you help us grow - the bigger your role and earnings become. We're looking for someone who wants a long-term role and can grow into a core team member.
>The Details
- 8 hours/day, Monday–Friday
- Working hours within Vancouver, Canada timezone (roughly 7am–7pm)
- Base rate $2–$3/hour CAD to start, plus optional uncapped growth bonuses
>How To Apply
- A short intro (5–8 sentences): tell us about your inbound/customer service or coordination experience, and a time you took ownership of following up and making sure something got completed - even though others were doing the work.
- A 2-minute answer: A teammate hasn't replied to an urgent request in 30 minutes, a client is frustrated in an email thread, and the founder is in back-to-back sales calls. Walk us through exactly what you do, in order.
- Let us know if the optional growth-bonus side interests you, and whether you'd prefer cold email or calls.
If you're a calm, reliable follow-up person who keeps everyone on track - and maybe wants to grow with us - we'd love to hear from you.
We're a performance-focused growth marketing agency. We have a capable, self-motivated team running about 10 client campaigns - and we need one person to make sure nothing slips through the cracks. The founder runs sales; your job is to keep operations moving so he can stay focused there.
If you come from inbound customer service, account management, or project coordination - the kind of work where you set the right expectations, follow up relentlessly, and keep people calm and happy - this role will feel natural to you. That follow-up-and-ownership instinct is exactly what we're looking for.
>What You'll Own
You keep momentum across every client deliverable - making sure nothing stalls, deadlines are met, gaps are filled, and the founder is confident things are getting done without him having to check. We have 6 self-motivated team members; your role is to make sure no gaps are missed, there's urgency, and deliverables are completed on time.
>What You'll Do
- Track where every deliverable stands and keep things moving toward the finish line: published, or sent to the client for approval.
- Follow up with the team persistently so nothing slips - a quick message or call when something needs a push.
- Be the buffer with clients and the team - calm, warm, professional communication that sets the right expectations and keeps everyone happy.
- Send the founder a few short status updates a day so he stays confident and focused on sales.
- Solve problems independently first, and bring the founder only what truly needs him.
>Who Thrives Here
- Experience in inbound sales, customer service, account management, or project coordination - you're used to following up and making sure the customer's needs are met.
- Calm under pressure. You set expectations well and keep people happy even when they're frustrated.
- Self-directed and reliable. You take ownership and close loops without being told to.
- Comfortable across chat, email, calls, and video meetings.
- Low-ego and genuinely motivated by keeping things running smoothly.
>Compensation - Base Plus Optional Growth Bonuses
We use a split structure designed to reward results:
- Base: $2–$3/hour CAD to start, for the operations work above.
- The idea: complete the ops side efficiently, then use remaining time to help grow the business - if you want to.
- Optional growth bonus: $200 CAD for every lead you generate that turns into a closed sale. Uncapped. The size of the deal doesn't matter - the focus is on customer acquisition and growing lifetime value over time.
- The outbound side is your choice and your strength: it can be cold email (using our system - you'd write the emails) or outbound calls (we provide the list, script structure, and training). This part is optional - the core role is operations, and the bonuses are upside for those who want them.
>Why This Is A Step Up
This role grows with the trust you earn. The more reliably you keep things on track - and the more you help us grow - the bigger your role and earnings become. We're looking for someone who wants a long-term role and can grow into a core team member.
>The Details
- 8 hours/day, Monday–Friday
- Working hours within Vancouver, Canada timezone (roughly 7am–7pm)
- Base rate $2–$3/hour CAD to start, plus optional uncapped growth bonuses
>How To Apply
- A short intro (5–8 sentences): tell us about your inbound/customer service or coordination experience, and a time you took ownership of following up and making sure something got completed - even though others were doing the work.
- A 2-minute answer: A teammate hasn't replied to an urgent request in 30 minutes, a client is frustrated in an email thread, and the founder is in back-to-back sales calls. Walk us through exactly what you do, in order.
- Let us know if the optional growth-bonus side interests you, and whether you'd prefer cold email or calls.
If you're a calm, reliable follow-up person who keeps everyone on track - and maybe wants to grow with us - we'd love to hear from you.