Russian & English Speaking Customer Representative
Budget: €750 – €1,500 EUR
We are seeking a Customer Service Specialist fluent in English and Russian to join our remote team. In this role, you will handle a variety of tasks, from guiding clients through the insurance application process to resolving inquiries and providing general support regarding coverage, claims, and policy details. You will collaborate closely with internal teams to ensure timely and accurate assistance.
QUALIFICATIONS
- Language Skills: Fluency in English and Russian is mandatory (written and spoken). Basic Spanish skills are a plus.
- Communication Skills & Proactivity: Excellent verbal and written communication skills with strong attention to detail in the required languages.
- Problem-Solving: Ability to handle challenging situations calmly and find efficient solutions.
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the insurance or financial services sector.
- Tech Proficiency: Comfortable using CRM systems, email/chat platforms and basic office software.
KEY RESPONSIBILITIES
- Deliver outstanding customer service to English- and Russian-speaking clients via phone, email, and chat.
- Demonstrate an understanding of cultural differences and adapt communication to meet diverse client needs.
- Assist clients with insurance quotes, reminders, policy clarifications, coverage authorizations, medical appointments, and application procedures; handle objections and close sales, ensuring clients fully understand contract terms.
- Communicate with Spanish insurance providers to expedite claim processes and follow up on pending requests.
- Maintain accurate records of client interactions and case details in our CRM (Notion or similar)
QUALIFICATIONS
- Language Skills: Fluency in English and Russian is mandatory (written and spoken). Basic Spanish skills are a plus.
- Communication Skills & Proactivity: Excellent verbal and written communication skills with strong attention to detail in the required languages.
- Problem-Solving: Ability to handle challenging situations calmly and find efficient solutions.
- Customer Service Experience: Previous experience in a customer-facing role, ideally within the insurance or financial services sector.
- Tech Proficiency: Comfortable using CRM systems, email/chat platforms and basic office software.
KEY RESPONSIBILITIES
- Deliver outstanding customer service to English- and Russian-speaking clients via phone, email, and chat.
- Demonstrate an understanding of cultural differences and adapt communication to meet diverse client needs.
- Assist clients with insurance quotes, reminders, policy clarifications, coverage authorizations, medical appointments, and application procedures; handle objections and close sales, ensuring clients fully understand contract terms.
- Communicate with Spanish insurance providers to expedite claim processes and follow up on pending requests.
- Maintain accurate records of client interactions and case details in our CRM (Notion or similar)