Remote Business Native English Caller Assistant who can contribute to the company's growth. – No Experience Required, Full Training Provided
Budget: $25 – $50 USD
I’m scaling an online business and need a native-level English communicator who can jump straight into our live-chat queue. Your day will revolve around answering real-time questions on three fronts—our main website, our social-media inboxes, and a couple of third-party marketplaces where we list products. Every message you handle influences conversion rates and customer loyalty, so clarity, speed, and a friendly tone are essential.
Prior experience isn’t mandatory; I’ll walk you through the brand voice, product line, and the chat console we use (think Intercom, Facebook Messenger, and similar tools). What matters most is that you write crisp, grammatically perfect English, absorb information quickly, and keep cool when several chats land at once. You’ll be empowered to flag recurring issues, suggest FAQ improvements, and generally help me fine-tune the customer journey as we grow.
Core deliverables
• Consistently answer live chats within the agreed response-time window
• Maintain accurate, concise chat transcripts in the platform
• Escalate technical or billing questions through the internal ticket form
• Provide a brief end-of-shift log highlighting common questions or potential improvements
If you have reliable internet, a quiet workspace, and the motivation to learn, I’m ready to provide full training and long-term, growth-oriented work.
Prior experience isn’t mandatory; I’ll walk you through the brand voice, product line, and the chat console we use (think Intercom, Facebook Messenger, and similar tools). What matters most is that you write crisp, grammatically perfect English, absorb information quickly, and keep cool when several chats land at once. You’ll be empowered to flag recurring issues, suggest FAQ improvements, and generally help me fine-tune the customer journey as we grow.
Core deliverables
• Consistently answer live chats within the agreed response-time window
• Maintain accurate, concise chat transcripts in the platform
• Escalate technical or billing questions through the internal ticket form
• Provide a brief end-of-shift log highlighting common questions or potential improvements
If you have reliable internet, a quiet workspace, and the motivation to learn, I’m ready to provide full training and long-term, growth-oriented work.