Operations Assistant for upcoming IT Company
Budget: $2 – $8 AUD
Operations Support Assistant (4 Hours per Day) – IT HERO
Hours: 4 hours daily, between 9:00 AM – 5:00 PM Sydney Time**
Type: Remote – Part Time
Industry: IT Field Services & Coordination
IT HERO is a national leader in on-site IT services, logistics coordination, and technical project delivery. We support major Australian retailers and enterprises and operate with precision, professionalism, and reliability.
We are seeking a reliable and highly organised Operations Support Assistant who is confident on the phone and able to handle daily scheduling, logistics coordination, and administrative work. All processes are fully documented and standardised.
About the Role
You will be responsible for making outbound calls to retail stores, site contacts, and technicians to coordinate on-site work. You will manage scheduling, track shipments, update spreadsheets, and support day-to-day operational tasks.
This position suits someone detail-oriented, confident in spoken English, and able to follow structured workflows.
Key Responsibilities
Coordination and Outbound Calling
Call stores and site contacts to schedule and confirm technician visits
Coordinate technician availability and maintain calendars
Conduct follow-ups with stores, couriers, and internal staff when required
Logistics and Administration
Manage return shipments and organise courier pickups
Track and coordinate e-waste returns
Complete staff inductions using standardised processes
Write clear, professional emails
Update Excel spreadsheets and internal trackers
Operational Support
Follow IT HERO’s documented procedures and workflows accurately
Report task progress and any issues during your daily shift
Maintain accuracy across all communication and admin tasks
Requirements
Must work 4 hours per day between 9 AM and 5 PM Sydney Time
Clear, fluent, and confident spoken English (daily call work required)
Own high-quality headset suitable for professional calls
Reliable internet connection
Strong administrative and coordination skills
Ability to follow documented processes consistently
Comfortable using email, spreadsheets, and basic admin tools
Preferred (Not Required)
Experience in operations, logistics, administration, or scheduling
Call-handling or customer service background
Experience in IT or field services environments
Familiarity with Excel and task trackers
Why Work With IT HERO
Join a fast-growing Australian IT services company
Structured, well-documented processes for all tasks
Flexible 4-hour shift within business hours
Supportive team and opportunities for long-term growth
How to Apply
Please submit:
Your resume
A 1–2 minute voice recording introducing yourself (for spoken clarity)
Your preferred 4-hour window between 9 AM and 5 PM Sydney
Confirmation that you have a reliable high-quality headset
Hours: 4 hours daily, between 9:00 AM – 5:00 PM Sydney Time**
Type: Remote – Part Time
Industry: IT Field Services & Coordination
IT HERO is a national leader in on-site IT services, logistics coordination, and technical project delivery. We support major Australian retailers and enterprises and operate with precision, professionalism, and reliability.
We are seeking a reliable and highly organised Operations Support Assistant who is confident on the phone and able to handle daily scheduling, logistics coordination, and administrative work. All processes are fully documented and standardised.
About the Role
You will be responsible for making outbound calls to retail stores, site contacts, and technicians to coordinate on-site work. You will manage scheduling, track shipments, update spreadsheets, and support day-to-day operational tasks.
This position suits someone detail-oriented, confident in spoken English, and able to follow structured workflows.
Key Responsibilities
Coordination and Outbound Calling
Call stores and site contacts to schedule and confirm technician visits
Coordinate technician availability and maintain calendars
Conduct follow-ups with stores, couriers, and internal staff when required
Logistics and Administration
Manage return shipments and organise courier pickups
Track and coordinate e-waste returns
Complete staff inductions using standardised processes
Write clear, professional emails
Update Excel spreadsheets and internal trackers
Operational Support
Follow IT HERO’s documented procedures and workflows accurately
Report task progress and any issues during your daily shift
Maintain accuracy across all communication and admin tasks
Requirements
Must work 4 hours per day between 9 AM and 5 PM Sydney Time
Clear, fluent, and confident spoken English (daily call work required)
Own high-quality headset suitable for professional calls
Reliable internet connection
Strong administrative and coordination skills
Ability to follow documented processes consistently
Comfortable using email, spreadsheets, and basic admin tools
Preferred (Not Required)
Experience in operations, logistics, administration, or scheduling
Call-handling or customer service background
Experience in IT or field services environments
Familiarity with Excel and task trackers
Why Work With IT HERO
Join a fast-growing Australian IT services company
Structured, well-documented processes for all tasks
Flexible 4-hour shift within business hours
Supportive team and opportunities for long-term growth
How to Apply
Please submit:
Your resume
A 1–2 minute voice recording introducing yourself (for spoken clarity)
Your preferred 4-hour window between 9 AM and 5 PM Sydney
Confirmation that you have a reliable high-quality headset