VA Needed for Customer Service

We are in need of a VA for full-time work Mon-Fri 9am-5pm EST. This person will be handling our customer service which entails answering phone calls, responding to emails, and assisting customers with placing orders. Along with various other tasks.

Highly educated individuals with very good english grammar and accent are a must. See below for full job description.

Become a part of an awesome company that aims for work-life balance, long term relationships, and
guarantees your payment for work done with our clients. We are continuously expanding our team of
highly qualified online professionals to work with us.
 
About the Client:
 
Our client based in the United States is a Paramedic-owned company that provides quality health and
safety training to their clients and is currently looking for an experienced and motivated Customer
Service Representative.
 
About the Role:
People will call or email the company for various products and services and your task is to respond to all
those calls and emails. Examples of call/emails are help requests in registering for a class, assistance in
filling out forms, clarifications on classes offered, etc.
 Triage questions, issues, and concerns
 Answer questions and concerns based on SOP database
 Collecting pertinent customer information and entering/updating it on the CRM
 Direct customers to the appropriate person who can help them if answers are not available on
the SOP repository
 Data entry and organization
 Ad hoc administrative tasks

Qualifications:
 Minimum 2 years’ experience in a Customer Service role or similar
 Background in healthcare/medical emergency industries will be a BIG plus
 Dynamic and energetic, self-motivated, and embraces an ever-changing environment
 Attention to detail and great organizational skills
 Align with the company’s core values
 A history of respect for authority
 Professionalism in appearance, social media engagement, and language while around peers
 An attitude of willingness to pitch in regardless of whether it's in your "job description" or not
 A fascination and love for learning. If you've ever said, “Why do I need to know this, I'll never
use it?”, This is not the position for you.
 Tech savvy: won't have trouble with online platforms and systems
 Highly organized and pays careful attention to detail
 Independent, self-sufficient, and highly resourceful
 Values integrity and reliability
 Has a good initiative to keep the client abreast at all times