Enhance WebCRM Lead Management

I need an expert developer for this platform: https://webcrm.com, to overhaul the lead-management area of WebCRM. You need to be an expert in the https://webcrm.com platform. I want to build a better lead management and improve the way leads are distributed to the sales people in the https://webcrm.com platform. I also want to set up automations for what happens when leads are contacted, when emails to leads have not been opened in 2 days, if lead email replies are not responded to in 1 day we need an escalation.