Customer Service and more!
Budget: $2 – $30 USD
Would you prefer a monthly salary work around +/- 3 hours a day?
Are you reliable and hard working?
We have fashion sense . Essentially, we make urban european products for the world.
Our brand was launched in Jan 2018 and already has over 20,000 Backers, which made it one of the largest crowdfunded companies!
Responsibilities:
- Respond to, triage, and resolve customer support tickets
- Work with Manager of Operations to manage support issues and create efficient processes
- process orders (shopify & other channels but mainly shopify)
- Report on general temperature for customer support issues
- Pass along any promising customer ideas and suggestions to the rest of the team
Desired Skills & Experience
You:
- are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise.
- are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them.
- have endless patience. See above.
- have a strong desire to optimize your workflow and automate repetitive tasks.
- can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set.
So I know you read all of this please let me know how many wpm you type.
A foreign language is a plus BUT not a requirement.
Fluent in English is a necessity
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You will be asked to answer the following questions when submitting a proposal:
Do you have a skpe because thats how our team communicates?
Do you have any leadership experience? If so, list your answers how many people and in what industry? Do you have any experience in working with teams? Explain what type of team player you are.
What is the minimum and maximum hours of work you're interested in?
What is your current availability in hours/week?
What CRM tools do you have experience using?
Are you reliable and hard working?
We have fashion sense . Essentially, we make urban european products for the world.
Our brand was launched in Jan 2018 and already has over 20,000 Backers, which made it one of the largest crowdfunded companies!
Responsibilities:
- Respond to, triage, and resolve customer support tickets
- Work with Manager of Operations to manage support issues and create efficient processes
- process orders (shopify & other channels but mainly shopify)
- Report on general temperature for customer support issues
- Pass along any promising customer ideas and suggestions to the rest of the team
Desired Skills & Experience
You:
- are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise.
- are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them.
- have endless patience. See above.
- have a strong desire to optimize your workflow and automate repetitive tasks.
- can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set.
So I know you read all of this please let me know how many wpm you type.
A foreign language is a plus BUT not a requirement.
Fluent in English is a necessity
----
You will be asked to answer the following questions when submitting a proposal:
Do you have a skpe because thats how our team communicates?
Do you have any leadership experience? If so, list your answers how many people and in what industry? Do you have any experience in working with teams? Explain what type of team player you are.
What is the minimum and maximum hours of work you're interested in?
What is your current availability in hours/week?
What CRM tools do you have experience using?
Related categories:
Customer Support