Legal explanation and file a complaint

I retrieved an amount of money on my bank card. The money was not entered. I complained about the issuing bank to the Financial Ombudsman. The final report came in favor of the issuing bank. My complaint included the first two paragraphs / related to time, as the money was returned to me after 5 months under a receipt issued by the second bank / during My follow-up to the process of recovering the money was exposed to a health problem as a result of this review and I am asking for compensation. There are medical reports that the Ombudsman’s investigator is fully aware of this, but he did not take it into account before that time. The investigator sent me a document that I believe is forged and does not match the payment processor document sent to me in advance by the issuing bank by The merchant who was withdrawn from the other kiss does not carry my card information nor any evidence to prove that it was used for the benefit of the issuing bank, the investigator said literally, I found evidence proving that the issuing bank handled the process the next day from the day of withdrawal and mentioned a date on this forged document, when I objected to the document with The investigator threatened to pass my case to the ombudsman. This has already been done. The decision came to dismiss the lawsuit filed against the issuing bank, and they said the source successfully handled the money recovery process ?️ Conclusion / I want to return my case to the issuing bank against which I complained. I tell them that a forged document was used for you by the investigator (the document is in my possession). If it is proven that it is forged, I want to sue them and ask for compensation for all the harm, delay and negligence that befell us. Thank you