EUC Desktop Onsite & Field Engineer L2 , Hong Kong ,Causeway Bay.
Budget: $750 – $1,500 USD
Requirement
• Support to provide in Customer Office and Retail Shops within respective city
• Engineer must travel to Retail shops as and when required depend on requests. Please consider 10 visits in a month.
• Experience in supporting Microsoft Windows & & 10 OS
• Experience in supporting Microsoft office and associated applications/add-ins support
• Knowledge of basic networking, Wi-Fi, VPN, DNS, TCP/IP
• Experience supporting users on Microsoft O365, MS Teams and MDM (workspace)
• Experience of SCCM automated build and software package deployment
• Experience in supporting Hardware including Thin clients, desktop, laptop, printers and peripherals
• Experience in supporting mobile devices (iPads, iPhones, etc.)
• Co-ordinate with local vendors for hardware issues and replacement of equipment
• Experience in fulfilling the Starter and Leaver requests (i.e. set-up of desktop / laptop / IPAD, installing screens, patch port cabling, software configuration, mobile setup)
• Engineer to provide support in install and configure IT assets in Shop and work with vendors to for the same
• Ability to learn about and support bespoke software applications
• Experience in supporting performance and client related issues resolutions
• Experience of managing and completing desk moves and relocations.
• Asset management and recording ability. Maintain and report hardware asset stock
• Hands and Feet support for Infra devices (Network and Servers) Technical support on need basis.
• Floor support during and post major incidents
• Engineer must have English & local language skills
• Co-ordinate with UK Service Desk, Operations Managers and Tower Leads for issue resolution and service requests
• Support to provide in Customer Office and Retail Shops within respective city
• Engineer must travel to Retail shops as and when required depend on requests. Please consider 10 visits in a month.
• Experience in supporting Microsoft Windows & & 10 OS
• Experience in supporting Microsoft office and associated applications/add-ins support
• Knowledge of basic networking, Wi-Fi, VPN, DNS, TCP/IP
• Experience supporting users on Microsoft O365, MS Teams and MDM (workspace)
• Experience of SCCM automated build and software package deployment
• Experience in supporting Hardware including Thin clients, desktop, laptop, printers and peripherals
• Experience in supporting mobile devices (iPads, iPhones, etc.)
• Co-ordinate with local vendors for hardware issues and replacement of equipment
• Experience in fulfilling the Starter and Leaver requests (i.e. set-up of desktop / laptop / IPAD, installing screens, patch port cabling, software configuration, mobile setup)
• Engineer to provide support in install and configure IT assets in Shop and work with vendors to for the same
• Ability to learn about and support bespoke software applications
• Experience in supporting performance and client related issues resolutions
• Experience of managing and completing desk moves and relocations.
• Asset management and recording ability. Maintain and report hardware asset stock
• Hands and Feet support for Infra devices (Network and Servers) Technical support on need basis.
• Floor support during and post major incidents
• Engineer must have English & local language skills
• Co-ordinate with UK Service Desk, Operations Managers and Tower Leads for issue resolution and service requests
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A+ Certified IT Technician